Your access to and use of the advanced hotel reservation services provided by RoomSwirl are governed by the stipulations detailed in this User Agreement (hereafter referred to as the "Agreement"). By engaging with our website or utilizing our services, you signify your full comprehension, acceptance, and commitment to abide by all the provisions contained within this document. It is essential that you thoroughly examine each segment; should any clause or condition be unacceptable to you, you are required to cease interaction with our platform without delay. This Agreement aims to establish a clear and transparent framework regarding our operational procedures, your responsibilities, and the methodology employed for the collection, storage, and processing of your personal data. We are steadfast in our dedication to upholding the utmost standards of data privacy and security for all information entrusted to us, aligning with prevailing legal mandates and industry best practices.
Within this Agreement, the terms listed below carry the specific meanings assigned to them:
This policy comprehensively covers all aspects of user engagement concerning lodging reservations, alterations to bookings, financial transactions, privacy protocols, and safeguarding of information.
Access to the comprehensive features of our Platform may necessitate Users to complete a registration process and establish a personal account. During account creation, you are obligated to furnish precise, current, and exhaustive details. It is incumbent upon you to maintain the secrecy of your account credentials, and you bear sole accountability for all actions performed using those credentials. Should you detect or suspect any unauthorized access or security compromise of your account, you are required to alert us without delay via the contact channels specified later in this document ([email protected]).
Our Platform's core function is to streamline the process of securing hotel accommodations across the globe. When you initiate a reservation, you implicitly consent to adhere to all specific rules established by the respective hotel, which may encompass policies regarding cancellations, upfront payments, arrival and departure protocols, and other pertinent stipulations. You are strongly advised to meticulously examine the terms and conditions presented by the individual hotel property during the reservation process.
Upon a User finalizing a Reservation, the particulars of that booking are digitally forwarded to the collaborating hotel and validated through an email notification. This confirmation email acts as definitive evidence of your secured lodging. Any desired alterations, such as changes to the reservation or its revocation, should be conveyed following the instructions within the confirmation email or managed directly through your account interface on our Platform.
Under extraordinary circumstances (such as acts of nature, travel prohibitions, or official government directives), RoomSwirl reserves the right to modify its revocation policies on an individual basis. Any such revisions to the terms governing revocations due to unusual events will be promptly conveyed through email and updated within your account.
Users are permitted to request alterations to an already confirmed Reservation, contingent upon the hotel's capacity and its specific guidelines. Such alterations may involve adjusting reservation dates, modifying room categories, or submitting particular requests. Any supplementary charges resulting from these alterations shall be borne by the User. Furthermore, all requests for changes must be submitted through our designated procedural channels.
Full payment for all Reservations is required at the moment of booking, processed securely via our integrated payment portal. Our payment system is engineered to meet stringent industry security benchmarks and may involve validation steps facilitated by external payment service providers. Users are solely accountable for ensuring the availability of adequate funds or the validity of their chosen payment method at the point of Reservation. Should any discrepancies arise concerning payments, please direct your inquiries to our financial support department using the contact information provided further down. All associated costs, including service charges and relevant taxes, are transparently itemized during the checkout phase. Any supplementary taxes or charges levied by hotel partners will be explicitly disclosed before the ultimate confirmation of your Reservation.
At RoomSwirl, we consider your personal privacy paramount. We gather and handle personal information strictly to the degree essential for delivering our hotel reservation services, enhancing our service portfolio, and securing transactions. The privacy principles outlined in this segment are in full alignment with the pertinent legal requirements for personal data safeguarding within the United States.
We may acquire several categories of sensitive information, which include, but are not limited to:
This information is exclusively amassed for the valid objectives of completing Reservations, elevating our service excellence, and facilitating seamless communication with our Users.
All sensitive information provided to us undergoes processing within a protected environment and is held only for the duration required to fulfill its original collection purposes and to satisfy any statutory mandates. The duration of retention differs based on the specific data type; nonetheless, you maintain the prerogative to seek access, rectification, or erasure of your sensitive information at any given moment. Demands for data deletion will be actioned within an appropriate timeframe, provided they do not conflict with any mandatory legal data retention obligations.
To ensure the safety and inviolability of your sensitive information, we have implemented comprehensive technical, organizational, and physical safeguards. Our approach to data protection incorporates advanced encryption, continuous oversight, and stringent storage protocols, all specifically engineered to thwart any unauthorized access, dissemination, or improper utilization of your data.
We utilize digital tracking tools, including cookies and comparable technologies, exclusively to elevate your interaction with our Platform, analyze visitor patterns, and deliver tailored content and promotional messages, always adhering to applicable legal frameworks. Our dedicated cookie policy is an integral component of our broader privacy strategy, and you retain the ability to adjust your cookie preferences. For more comprehensive information concerning our deployment of these technologies, please consult the cookie policy accessible via our settings (cookies/). Your ongoing engagement with our Platform indicates your agreement to our cookie protocols.
Our commitment extends to guaranteeing that all processing of sensitive information complies with relevant United States statutes. This encompasses, but is not restricted to, mandates stipulated by the California Consumer Privacy Act (CCPA) when pertinent. We grant Users the prerogative to inquire about the sensitive information undergoing processing, obtain access to this data, and exercise choices regarding its erasure or opting out of specific data monetization activities. All inquiries or demands related to your privacy entitlements should be forwarded to our dedicated support personnel using the contact information provided further in this document.
RoomSwirl implements a multifaceted data protection strategy, incorporating managerial, technological, and physical protective measures. These are meticulously designed to uphold exceptional data integrity and shield against unauthorized entry or security compromises. Our infrastructure undergoes consistent scrutiny and enhancements to conform with progressing security benchmarks and legal obligations. Should a data breach occur, we pledge to inform impacted Users as mandated by relevant legislation and offer guidance to alleviate any prospective dangers.
Your engagement with our Platform implies an undertaking to abstain from any conduct that could damage or interfere with the operations of RoomSwirl or jeopardize the safety of our Users. Activities that are strictly forbidden include, but are not confined to:
Infringements of this clause may lead to the immediate closure of your account, annulment of Reservations, and could additionally result in legal proceedings.
The offerings from RoomSwirl are provided on an "as-is" basis, devoid of any guarantees, whether explicit or implicit. We cannot assure uninterrupted availability of the Platform or that it will be entirely free from inaccuracies, latencies, or service disruptions. Users bear exclusive accountability for all dealings with hotel affiliates and external service providers. In no event will RoomSwirl be held responsible for any direct, indirect, incidental, resultant, or exemplary losses stemming from your utilization of, or incapacity to utilize, our Platform. This restriction remains applicable irrespective of whether such damages were foreseeable or if RoomSwirl had been apprised of the potential for such losses.
This Agreement shall be interpreted and enforced according to the prevailing statutes and ordinances of the jurisdiction where our principal operations are situated. All disagreements originating from or related to this Agreement or your utilization of our Platform will be settled through mandatory arbitration, conducted in adherence to the protocols of the appropriate arbitration body. Users consent to refer all legal controversies exclusively to the arbitration processes of the specified jurisdiction, thereby relinquishing any entitlement to engage in collective legal actions.
RoomSwirl retains the prerogative to amend, revise, or refresh this Agreement at its sole discretion, with such alterations becoming effective immediately upon their publication on our Platform. It is your obligation to regularly consult this document to remain informed of any revisions. Your continued engagement with our Platform subsequent to any modifications will be construed as your endorsement of the newly updated conditions.
You possess the option to deactivate your account or cease using our services at any point. Following such termination, any active Reservations or outstanding transactions will be processed in conformity with the revocation guidelines previously detailed. Correspondingly, RoomSwirl holds the authority to temporarily halt or permanently revoke access to its services if it genuinely perceives that you have infringed upon any provision of this Agreement or participated in actions detrimental to the service's integrity or security.
This Agreement represents the complete and exclusive understanding between you and RoomSwirl concerning the topics discussed herein, thereby overriding all previous accords or understandings. If any clause of this Agreement is deemed invalid or unenforceable by relevant law, the remaining clauses will persist in full legal effect. All official notifications or correspondence mandated or allowed under this Agreement must be directed through the contact particulars specified below: Electronic Mail: [email protected], and Postal Address: 978 Glen Hayes Drive Crescent 15046 United States. Any instance where we do not insist upon strict adherence to a specific provision of this Agreement will not be interpreted as a relinquishment of our right to enforce that provision, or any other provision, at a later time. Your ongoing engagement with the Platform affirms your acknowledgment and comprehension of all the aforementioned terms and conditions, and your unqualified consent to be bound by them. We value the confidence you place in us and are dedicated to delivering a dependable, protected, and trustworthy hotel reservation experience.
For any inquiries, apprehensions, or difficulties pertaining to this Agreement, our privacy protocols, or any other facets of our services, we encourage you to connect with us. You may utilize our customer assistance channels through the contact details furnished herein: Electronic Mail: [email protected], and Postal Address: 978 Glen Hayes Drive Crescent 15046 United States. Our objective is to address all communications with expedition and effectiveness.
Your action of selecting "Agree" or your continued engagement with the Platform and its services signifies your affirmation of having reviewed and consenting to abide by the terms and conditions of this Agreement, including any subsequent revisions. Should you disagree with these provisions, you must abstain from using the Platform. Your entry to and utilization of the Platform establishes your irrevocable acceptance of all stipulations presented within this document, without any reservations or conditions. Effective Date: 10-16-2025